Building Your Communication Muscles
Welcome - In this course you will get immediate, full access to the seven modules with activities and downloadable templates. You will also get immediate access to the Facebook members only site where we share learnings, ask questions and seek support in our quest to enhance our communication skills.
In this course, participants will strengthen their communication capabilities by developing core skills in resilience, emotional intelligence, reflexivity, and micro-habit formation. Through practical exercises, reflective activities, and real-world scenarios, learners will build the capacity to stay grounded under pressure, respond with empathy and clarity, and embed small, intentional habits that lead to lasting improvement in how they speak, listen, and connect with others. By the end of the course, participants will be equipped with a personalised toolkit to navigate complex conversations with confidence and adaptability.
Learning Outcomes
Develop greater self-awareness and emotional intelligence to respond to workplace challenges with empathy, clarity, and composure.
Apply reflexive practices to examine personal communication habits and adapt them for more effective interactions.
Strengthen resilience in communication by learning strategies to stay grounded and constructive under pressure.
Embed micro-habits that support lasting improvements in speaking, listening, and connecting with others across diverse workplace scenarios.
Equates to approximately 3 hours of learning
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Lesson 1: Welcome and Overview
Welcome. In this lesson we will overview the course and explain why it is so important to keep building and stretching your communication muscles.
Welcome. In this lesson we will overview the course and explain why it is so important to keep building and stretching your communication muscles.
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Lesson 2: Resilience
This lesson explores how individuals can strengthen their ability to communicate effectively under pressure, by understanding how resilience and communication work hand in hand.
This lesson explores how individuals can strengthen their ability to communicate effectively under pressure, by understanding how resilience and communication work hand in hand.
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Lesson 3: Resilience and Emotional Intelligence
Participants will learn to manage emotional responses, stay grounded during conflict, and respond with clarity and empathy—key skills for resilient communication in both personal and professional settings.
Participants will learn to manage emotional responses, stay grounded during conflict, and respond with clarity and empathy—key skills for resilient communication in both personal and professional settings.
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Lesson 4: Micro-habits for success
This lesson introduces the concept of micro-habits—small, intentional actions that, when practiced consistently, lead to greater emotional and mental resilience. Participants explore how these habits can be embedded into daily routines to strengthen adaptability, focus, and confidence, especially in challenging or high-pressure environments. Through guided reflection and habit-mapping exercises, learners begin crafting their own resilience-building toolkit.
This lesson introduces the concept of micro-habits—small, intentional actions that, when practiced consistently, lead to greater emotional and mental resilience. Participants explore how these habits can be embedded into daily routines to strengthen adaptability, focus, and confidence, especially in challenging or high-pressure environments. Through guided reflection and habit-mapping exercises, learners begin crafting their own resilience-building toolkit.
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Lesson 5: Communication Reflexivity
This lesson guides participants in developing communication reflexivity, the ability to reflect on and adapt their communication style in real time. Through self-awareness exercises, feedback loops, and scenario-based learning, learners explore how their words, tone, and non-verbal cues impact others, and how to adjust their approach to foster clarity, empathy, and effectiveness in diverse interactions.
This lesson guides participants in developing communication reflexivity, the ability to reflect on and adapt their communication style in real time. Through self-awareness exercises, feedback loops, and scenario-based learning, learners explore how their words, tone, and non-verbal cues impact others, and how to adjust their approach to foster clarity, empathy, and effectiveness in diverse interactions.
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Lesson 6: The Reflexivity Checklist
This online lesson explores the use of reflexivity checklists for both speakers and receivers during safety negotiations, particularly in “speaking up” interactions. Participants will learn how structured reflection tools can enhance clarity, mutual understanding, and psychological safety, ensuring that critical concerns are voiced and addressed effectively in high-stakes environments.
This online lesson explores the use of reflexivity checklists for both speakers and receivers during safety negotiations, particularly in “speaking up” interactions. Participants will learn how structured reflection tools can enhance clarity, mutual understanding, and psychological safety, ensuring that critical concerns are voiced and addressed effectively in high-stakes environments.
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Lesson 7: Team Integration
This lesson will bring the concepts together and help you start your journey to more effective and collaborative conversations.
Also in this lesson:
You have the opportunity to provide us feedback - we like to be reflexive and to build resilience too!
Obtain your certificate of completion
See out list of references used throughout this course.
This lesson will bring the concepts together and help you start your journey to more effective and collaborative conversations.
Also in this lesson:
You have the opportunity to provide us feedback - we like to be reflexive and to build resilience too!
Obtain your certificate of completion
See out list of references used throughout this course.
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