In this video, we move beyond the fundamentals of advocacy/inquiry and explore three powerful elements that can elevate any conversation: RESET, REFRAME, and ENGAGE. Drawing on 10 years of healthcare communication research and 16 years of practical experience using A/I, I share a simple framework designed to support both the person speaking up and the person receiving the message. Learn how to build rapport, manage emotions, frame conversations with positive intent, to navigate feedback, speaking up, and difficult conversations with confidence and respect. Most importantly, discover how continually resetting and reframing throughout a conversation helps keep discussions constructive, collaborative, and focused on positive outcomes.
Mel explains a way to improve your everyday conversations, speaking up – graded assertiveness, giving and receiving feedback, construct emails…
Here I share a very personal speaking up moment. My colleague and friend Professor Kate Morse helps me to unpack what was going on for me - what got in my way and prevented me from effectively speaking up.
This video is about the debrief of the situation and walking me through a learning pathways grid. To watch me explain the speaking up moment - click here https://youtu.be/LH1sbqBlxlo
Thanks to the Center for Medical Simulation for this activity.
Ever tried to speak up and felt unheard or ignored? Just maybe it wasn't intentional. Despite using the scripted organisational speaking up framework, your messaging can be unclear, and your communication goals misunderstood. So how can we change this?
Often nurses use hint and hope communication to speak up, which unfortunately is not that effective. So what do we need to do for clearer messaging?
Effective communication in healthcare saves lives and deliberately and explicitly teaching and reinforcing these skills has never been more important.
