Listening Mindset
Effective communication begins with intentional listening. Listening Mindset is a self-paced course designed to help professionals deepen their awareness of how they listen, and develop the skills to listen with empathy, clarity, and purpose.
Whether you're leading a team or collaborating with peers, this course will help you foster stronger relationships and create a more inclusive, respectful workplace—one conversation at a time.
By the end of this course, participants will be able to:
Identify their personal listening style
Reflect on their listening habits and tendencies using a personal listening profile.
Develop a mindset for intentional listening
Understand the importance of listening with empathy, clarity, and purpose.
Apply strategies to listen for understanding rather than reaction
Practice techniques that promote deeper comprehension and reduce reactive responses.
Enhance communication in professional relationships
Use improved listening skills to foster trust, inclusivity, and respect in workplace interactions.
Strengthen team collaboration and leadership through active listening
Leverage listening as a tool to support team dynamics and inclusive leadership.
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Lesson 1: Welcome & Overview
We’re so glad you’re here. This course is designed to help you tune into the deeper layers of communication: building your ability to listen with presence, curiosity, and emotional awareness.
As we begin, take a moment to notice how you arrived here to take this course. What’s on your mind? What are you hoping to gain? Listening starts with us, and today is the first step in strengthening that mindset.
We’re so glad you’re here. This course is designed to help you tune into the deeper layers of communication: building your ability to listen with presence, curiosity, and emotional awareness.
As we begin, take a moment to notice how you arrived here to take this course. What’s on your mind? What are you hoping to gain? Listening starts with us, and today is the first step in strengthening that mindset.
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Lesson 2: What is Listening?
Listening is a skill that goes far beyond simply hearing words and sounds. In this lesson we will explain how listening requires attention, intention, and emotional presence.
Listening is a skill that goes far beyond simply hearing words and sounds. In this lesson we will explain how listening requires attention, intention, and emotional presence.
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Lesson 3: Listening Styles
Listening is a foundational skill in effective communication, yet individuals approach it in different ways. Through self-assessment, reflection, and discussion, learners will explore their own listening preferences, understand how these styles influence workplace interactions, and develop strategies to adapt their listening to different contexts and communication needs.
Listening is a foundational skill in effective communication, yet individuals approach it in different ways. Through self-assessment, reflection, and discussion, learners will explore their own listening preferences, understand how these styles influence workplace interactions, and develop strategies to adapt their listening to different contexts and communication needs.
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Lesson 4: What kind of listener are you?
In this lesson, participants will complete the Listening Styles Profile – Revised (LSP-R) to identify their preferred listening style—Relational, Analytical, Task-Oriented, or Critical. By understanding their own listening tendencies, learners can reflect on how these styles influence their workplace communication and explore ways to adapt their listening for more effective interactions.
In this lesson, participants will complete the Listening Styles Profile – Revised (LSP-R) to identify their preferred listening style—Relational, Analytical, Task-Oriented, or Critical. By understanding their own listening tendencies, learners can reflect on how these styles influence their workplace communication and explore ways to adapt their listening for more effective interactions.
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Lesson 5: Listening to Understand
This lesson encourages learners to shift from listening to reply toward listening to truly understand. By focusing on empathy, attention, and thoughtful responses, learners will explore how deeper listening improves communication and strengthens workplace relationships.
This lesson encourages learners to shift from listening to reply toward listening to truly understand. By focusing on empathy, attention, and thoughtful responses, learners will explore how deeper listening improves communication and strengthens workplace relationships.
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Lesson 6: The Wrap Up
Here we bring the concepts together and leave you with some feedback prompts to keep you on our listening journey.
Here we bring the concepts together and leave you with some feedback prompts to keep you on our listening journey.
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