Courses
eLearning, in person and online options available
Reframing Safety Through Conversations: The Fundamentals
In Person
Reframing Safety Through Conversation – The Fundamentals is a practical, engaging program designed to help teams strengthen workplace safety by transforming the way they communicate. Grounded in the Reframing Conversations approach, it supports organisations to embed psychologically safe, evidence-based practices that improve real-world outcomes by building cultures where learning, feedback, and safety drive meaningful change.
Through developing the skills to navigate difficult conversations with confidence, strengthen psychological safety, improve feedback culture, and build trust and mutual understanding, the program shifts teams from simply “speaking up” to actively engaging in constructive safety conversations focused on shared goals—not blame. Ultimately, it reinforces a simple but powerful idea: safety isn’t just compliance; it’s connection.
Who should attend
This course is ideal for individuals and teams who want to strengthen safety, communication, and culture in their workplace, including:
Leaders, supervisors, and managers responsible for team performance and safety
Safety professionals wanting to move beyond compliance to meaningful engagement
Frontline workers who want practical ways to speak up and improve safety outcomes
HR and People & Culture teams focused on psychological safety and wellbeing
Organisations aiming to strengthen safety culture through better everyday conversations
Professionals across industries including healthcare, construction, mining, manufacturing, transport, corporate, education, and community services
Duration
Facilitated 3.5hr course.
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Because safety doesn’t improve through policies alone, it improves through everyday conversations.
This course is designed for professionals who want to move beyond awareness and develop the practical communication skills that directly impact safety, teamwork, and outcomes.
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This practical and engaging program helps teams:
✔️ Strengthen psychological safety
✔️ Improve feedback/speaking up culture for continuous improvement
✔️ Navigate difficult conversations with confidence and curiosity
✔️ Build trust and mutual understanding to enhance safety and work satisfaction
✔️ Focus on shared goals—not blame
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You’ll Learn to:
Speak up with confidence
Understand how to raise concerns early, even in challenging or high-pressure situations.Shift your communication mindset
Recognise how assumptions, hierarchy, and habits shape the way you communicate.Give and receive meaningful feedback
Move from avoidance or ineffective conversations to clear, constructive dialogue.Listen and respond differently
Build a listening approach that strengthens trust, understanding, and collaboration.Apply simple, practical tools
Walk away with techniques you can use immediately in your everyday work. -
Fee: $261.00
GST: $29.00
Total: $290.00 AUD
“Many thanks for today’s helpful and enjoyable session!”
Location
Dates
More dates coming!
Reframing Feedback: The Fundamentals
In person
Reframing Feedback: The Fundamentals is a practical, evidence-informed program designed to transform how individuals and teams give, receive, and use feedback to drive learning, performance, and safety. Moving beyond traditional feedback models, the course focuses on real-world conversations, equipping participants with the skills to deliver clear, respectful, and meaningful feedback while also building the confidence to seek, receive, and respond to it constructively. Grounded in the principles of psychological safety and purposeful communication, it helps individuals and teams shift feedback from something avoided or feared to a powerful tool for connection, growth, and continuous improvement.
Who should attend
This course is ideal for:
Leaders at all levels who want to strengthen team performance through better feedback
Middle managers and supervisors responsible for day-to-day coaching and development
Front-line staff who want to build confidence in giving and receiving feedback
Educators, facilitators, and clinical or operational trainers
HR professionals supporting culture, capability, and performance
Teams looking to improve communication, trust, and psychological safety
Duration
Facilitated 3.5hr course.
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Because feedback is one of the most under utilised and often misunderstood tools for improving performance and safety.
Reframing Feedback goes beyond frameworks, focusing on the human side of feedback: how it’s delivered, how it’s received, and how it shapes relationships and culture. Through practical strategies, real-life scenarios, and opportunities to practise, participants learn how to navigate feedback conversations with clarity, empathy, and purpose. The result is more confident communicators, stronger relationships, and teams that are better equipped to learn, adapt, and improve together.
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For you (individuals):
Build confidence to give and receive feedback in any situation
Develop skills to handle difficult or high-stakes conversations constructively
Increase self-awareness and improve communication impact
Learn to respond to feedback without defensiveness and turn it into growth
Strengthen your ability to influence, coach, and support others
Gain a practical edge to enhance your leadership capability and career development
For your organisation:
Creates a strong, consistent feedback culture that supports learning and improvement
Strengthens psychological safety, encouraging open and honest communication
Improves team performance, collaboration, and accountability
Enables earlier identification and management of risks or issues
Builds leadership capability in coaching, communication, and development
Supports a culture of continuous improvement rather than blame or avoidance
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You’ll Learn To:
Give clear, constructive feedback with confidence
Move beyond avoiding or diluting feedback and learn how to communicate in a way that is respectful, specific, and helpful.Understand what makes feedback effective
Build a strong foundation in the key principles that underpin meaningful, outcome-focused feedback.Structure simple, practical feedback conversations
Use easy-to-apply frameworks to guide everyday feedback discussions.Listen to feedback with openness
Develop your ability to receive feedback without defensiveness and use it to support your own growth.Balance honesty with respect
Learn how to be clear and direct while maintaining trust and positive working relationships.Apply feedback skills in everyday situations
Recognise opportunities for feedback in daily work and respond with confidence.Contribute to a positive feedback culture
Support a workplace where feedback is normalised, expected, and part of how teams learn and improve. -
Fee: $261.00
GST: $29.00
Total: $290.00
Location
Dates
More dates coming!
“All things offered today will be great to use in the work front and the home front!”
Reframing Conversations: Leadership Intensive
Guiding Conversations • Building Capability • Strengthening Culture
In person
Reframing Conversations – Leadership Intensive program is a highly interactive one-day program designed to deepen capability and confidence in safety-focused communication. Building on the core principles of Reframing Conversations Safety and Feedback programs, this immersive experience is designed for those who want to take their skills and knowledge to the next level.
This program is ideal for those who want to become Reframing Coaches. On the floor Reframing Coaches help embed the communication strategies in everyday practice and help create a culture of feedback. The Intensive program is ideal for those wanting to coach and mentor others, and leaders at all levels to foster a strong and transparent feedback and safety culture.
A Reframing Coach is a trusted guide who helps others develop communication capability and embed a culture of feedback, learning and psychological safety through everyday conversations.
Who should attend
This course is ideal for those wanting to coach and mentor others, equipping leaders at all levels to foster environments where speaking up, listening up and feedback are prioritised and actively encouraged.
Those who have completed the Reframing Safety Fundamentals course
Leaders, supervisors, and managers responsible for team performance and safety
Aspiring leaders ready to build the confidence and capability to get ahead
Safety professionals wanting to move beyond compliance to meaningful engagement
Frontline workers who want practical ways to speak up and improve safety outcomes
HR and People & Culture teams focused on psychological safety and wellbeing
Organisations aiming to strengthen safety culture through better everyday conversations
Professionals across industries including healthcare, construction, mining, manufacturing, transport, corporate, education, and community services.
Duration
Facilitated 1 day course.
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Because real safety culture is built through conversations, not checklists.
The Leadership Intensive is designed for leaders, influencers, and aspiring Reframing Coaches who want to move beyond applying communication skills themselves and learn how to embed them across their teams and workplaces.
This immersive full-day program equips participants to confidently coach others, foster constructive feedback, and strengthen a culture of psychological safety through everyday conversations.
Participants will learn how to:
Coach and mentor others using the Reframing Conversations framework.
Support colleagues to navigate challenging conversations with confidence.
Embed communication strategies into everyday practice.
Build capability across teams through real-time coaching and feedback.
Foster a culture of openness, accountability, and continuous learning.
Strengthen psychological safety by encouraging honest, respectful dialogue.
Lead conversations that improve collaboration, performance, and safety outcomes.
Ideal for:
Frontline and operational leaders
Supervisors and team leaders
Managers at all levels
Safety professionals
HR and People & Culture practitioners
Learning and development professionals
Individuals seeking to become Reframing Coaches
Outcomes
Upon completion, participants will have the skills and confidence to act as a Reframing Coach within their workplace, guiding conversations, building capability in others, and helping create a culture where feedback, learning, and safety are part of everyday practice.
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Benefits for You
By attending the Reframing Conversations: Leadership Intensive, you will:
Develop advanced skills to coach and mentor others through everyday workplace conversations.
Build confidence in navigating difficult, sensitive, and high-stakes discussions.
Strengthen your ability to provide feedback that is constructive, respectful, and impactful.
Enhance your leadership presence through effective communication and active listening.
Learn practical strategies to foster trust, accountability, and psychological safety.
Become equipped to support colleagues in resolving challenges and improving collaboration.
Gain recognition as a leader who develops capability in others and positively influences workplace culture.
Benefits for Your Organisation
Organisations that invest in Reframing Coaches can expect to:
Create a stronger culture of feedback, learning, and continuous improvement.
Increase psychological safety, encouraging people to speak up, share ideas, and raise concerns.
Improve communication across teams, departments, and leadership levels.
Develop internal coaching capability that supports sustainable behaviour change.
Strengthen leadership consistency in how conversations are approached and managed.
Enhance teamwork, collaboration, and workplace relationships.
Support safer decision-making through open dialogue and effective challenge.
Build a network of skilled communication champions who embed the Reframing Conversations framework into everyday practice.
The Difference
Unlike traditional communication training, the Leadership Intensive focuses on developing leaders who can multiply the impact of the Reframing Conversations framework by coaching, mentoring, and supporting others.
Participants leave not only with the skills to improve their own conversations, but with the capability to:
Guide Conversations • Build Capability • Strengthen Culture.
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You’ll Learn To:
Navigate high-stakes conversations with clarity and confidence
Approach challenging situations — including speaking up and addressing concerns, with a structured, thoughtful approach.Learn how to coach others to engage in these important conversations.
Coach others to reframe their thinking behind their communication
Identify how assumptions, hierarchy, and cognitive biases influence your interactions, and learn how to shift them in real time.Lead meaningful conversations that drive change
Move beyond surface-level conversations that are clear, constructive, and focused on improvement.Listen to understand, not just respond
Develop a deeper listening mindset that strengthens trust, reduces defensiveness, and improves collaboration.Apply practical frameworks in complex, real-world situations
Use guides and tools to support your coaching conversations to help make meaningful change.Balance advocacy and inquiry in your conversations
Express concerns clearly while staying open and curious, improving both outcomes and relationships.Adapt your communication across roles, teams, and hierarchies
Build flexibility in how you communicate to connect effectively in different contexts.Contribute to a culture of psychological safety
Actively create environments where people feel safe to speak up, share perspectives, and challenge thinking.Translate communication into safer, more effective practice
Connect your communication approach directly to better decision-making, teamwork, and safety outcomes. -
Pricing is tailored to your organisation, taking into account course volume and delivery requirements, including travel.
Give yourself and your team the gift of effective communication
Location
We come to your organisation & work with your team
Your Team Culture
eLearning
Your Team Culture focuses on creating a workplace where everyone feels safe to share ideas, raise concerns, and contribute fully is essential for team success. This program introduces the concepts of “speaking up” and “listening up,” highlighting their importance in building psychological safety within teams.
Learning Outcomes
By the end of this program (approx. 1.5hrs learning), participants will be able to:
Define what “speaking up” and “listening up” mean in the context of their team.
Explain the concept of psychological safety and why it is critical for team effectiveness.
Assess their current level of psychological safety within their team using a validated survey.
Duration
eLearning 1.5hrs
Tuition
Free!
Workplace Conversations: The Essentials
eLearning
Course participants will strengthen their communication capabilities by understanding how conversations influence and inform workplace cultures, how building team collaboration and psychological safety involves having conversations that are ‘above the line’, how intent and impact can be very different things, and how who you are - your profession for example - directly impacts your communication behaviour.
From these concepts alone, we can see that communication is NOT a soft skill - it is complex, and the more we are informed, the more effective our communication can be.
Course Learning Outcomes
Recognise how conversations shape and reflect workplace culture and apply this understanding to foster more inclusive and collaborative environments.
Identify “above the line” communication behaviours that support psychological safety and effective team collaboration.
Distinguish between intent and impact in communication and develop strategies to navigate misunderstandings with empathy and accountability.
Reflect on how personal and professional identity influences communication style and adapt approaches to better connect across diverse teams.
Duration
eLearning 2.5hrs
Tuition
$110.00 (incl. GST)
Listening Mindset
eLearning
Effective communication begins with intentional listening. Listening Mindset is a self-paced course designed to help professionals deepen their awareness of how they listen, and develop the skills to listen with empathy, clarity, and purpose.
Whether you're leading a team or collaborating with peers, this course will help you foster stronger relationships and create a more inclusive, respectful workplace—one conversation at a time.
Course Learning Outcomes
Identify their personal listening style
Reflect on their listening habits and tendencies using a personal listening profile.
Develop a mindset for intentional listening
Understand the importance of listening with empathy, clarity, and purpose.
Apply strategies to listen for understanding rather than reaction
Practice techniques that promote deeper comprehension and reduce reactive responses.
Enhance communication in professional relationships
Use improved listening skills to foster trust, inclusivity, and respect in workplace interactions.
Strengthen team collaboration and leadership through active listening
Leverage listening as a tool to support team dynamics and inclusive leadership.
Duration
eLearning 2.5hrs
Tuition
$110.00 (incl. GST)
Building Your Communication Muscles
eLearning
In this course, you will strengthen their communication capabilities by developing core skills in resilience, emotional intelligence, reflexivity, and micro-habit formation. Through practical exercises, reflective activities, and real-world scenarios, learners will build the capacity to stay grounded under pressure, respond with empathy and clarity, and embed small, intentional habits that lead to lasting improvement in how they speak, listen, and connect with others. By the end of the course, participants will be equipped with a personalised toolkit to navigate complex conversations with confidence and adaptability.
Learning Outcomes
Develop greater self-awareness and emotional intelligence to respond to workplace challenges with empathy, clarity, and composure.
Apply reflexive practices to examine personal communication habits and adapt them for more effective interactions.
Strengthen resilience in communication by learning strategies to stay grounded and constructive under pressure.
Embed micro-habits that support lasting improvements in speaking, listening, and connecting with others across diverse workplace scenarios.
Duration
eLearning 3.0hrs
This course will take your communication to the next level!
Tuition
$150 (incl. GST)
The Advantage Package
eLearning Package
Everything you need to strengthen your communication, culture, and leadership — in one powerful bundle.
If you’re ready to move beyond theory and build real, practical communication skills that transform your team, this is your all-access pass.
Step Into Confident Communication
This package is designed for people who want more than surface-level learning — it’s for those ready to lead, connect, and create meaningful change.
Get started today and build the communication skills that make the difference.
What’s Included
All eLearning Courses
Access the complete suite of courses designed to build confidence, clarity, and connection at every level:
Your Team Culture
Create a stronger, safer, more connected team environment.The Essentials
Master the foundational communication skills every professional needs.Listening Mindset
Learn how to truly hear, understand, and respond with intention.Building Your Communication Muscles
Turn knowledge into action with practical, repeatable skills.
1:1 Mentoring Session (1 Hour — FREE)
Take your learning even further with a personalised session designed around you.
Get clarity, strategies, and real-world application tailored to your challenges.
Certificates of Completion
Showcase your commitment to growth with certificates for each completed course — perfect for professional development and team recognition.
Alumni Exclusives
Stay connected beyond the course with access to ongoing resources, insights, and opportunities designed to support your continued growth.
Why Choose The Advantage Package?
You’re not just getting content — you’re building capability.
✔ Practical, real-world skills you can apply immediately
✔ Flexible learning that fits your schedule
✔ Personalised support to accelerate your growth
✔ A long-term investment in stronger teams and safer communication
Duration
eLearning 9.5hrs
Total Package
$480
Coaching
Coaching
Reframing Conversations can provide:
After workshop feedback sessions for individuals wanting to enhance their speaking up or feedback practice.
Support and coaching leaders and employees on reframing their approach to conversations
Provide feedback on feedback - feedback to facilitators of experiential learning debriefing to enhance reflective practice and learner engagement
Options:
1:1 Mentoring/Feedback session: A focused 1-hour session for personalised mentoring, feedback, and strategic guidance. Ideal for coaches, facilitators, or leaders seeking clarity, refinement, or support with a specific challenge or project. Send us a message and let’s get started! Hit the Inquire button.
Team Mentoring/Feedback session: A 90-minute session designed for teams or small groups. We’ll explore dynamics, communication patterns, and shared goals using a reflective, inquiry-based approach. Great for leadership teams, coaching cohorts, or project groups. Ideal for educators seeking feedback on debriefing.
Consultation fees are per hour
Individuals $200.00
Teams $500.00
Consultation
Work With Us
Build Communication That Drives Real Change
At Reframing Conversations, we don’t just deliver training, we partner with you to design, implement, and evaluate communication and simulation strategies that create lasting impact.
Our Consulting Approach
We work alongside organisations to strengthen capability at every stage:
✔ Plan with clarity
✔ Design with purpose
✔ Deliver with confidence
✔ Evaluate what matters
Whether you're building from the ground up or enhancing existing programs, we bring practical expertise grounded in real-world experience.
Our Core Capabilities
1. Communication & Cultural Change
Transform how your people speak up, connect, and collaborate.
We support:
Cultural change programs focused on speaking up and psychological safety
Embedding effective feedback practices across teams
Strengthening everyday communication behaviours
Aligning communication with organisational values and safety goals
Build a culture where conversations lead to action, trust, and better outcomes.
2. Simulation Design & Facilitation
Bring learning to life through powerful, realistic experiences.
We offer:
Custom simulation design tailored to your environment
Expert facilitation of simulation sessions
Integration of communication skills into clinical or workplace scenarios
Structured debriefing techniques that drive insight and behaviour change
Move beyond theory — create experiences that stick.
3. Simulation Strategy & Planning
Take a strategic approach to simulation across your organisation.
We help you:
Develop organisational simulation strategies
Create operational plans for sustainable delivery
Align simulation activities with learning, safety, and performance goals
Maximise impact and resource investment
Turn simulation into a scalable, high-value capability.
4. Building Internal Capability
Equip your people to lead and sustain the work.
We support:
Developing internal facilitators and educators
Coaching leaders in communication and simulation delivery
Building long-term capability frameworks
Supporting teams to embed and sustain change
Empower your organisation from within.
Why Partner With Us?
✔ Practical, experience-based approach
✔ Tailored to your organisation — no off-the-shelf solutions
✔ Focus on sustainable, measurable outcomes
✔ Deep expertise in communication, culture, and simulation
Let’s Build Something That Lasts
Whether you’re starting fresh or evolving your current approach, we can help you create communication and simulation programs that truly make a difference.
Start the conversation →
Speaking
Speaking & Presenting
Engaging, Practical, and Impactful Presentations
Melanie is an experienced and highly engaging presenter, delivering sessions that challenge thinking, build capability, and inspire real change in practice.
Whether as a keynote speaker, plenary presenter, Grand Rounds contributor, or within Communities of Practice, Melanie brings a practical, relatable approach grounded in real-world experience.
Presentation Topics
Each session is tailored to your audience, context, and goals — ensuring relevance and impact.
Challenging Healthcare Conversations
Speaking up with confidence
Giving and receiving meaningful feedback
Navigating difficult conversations in high-pressure environments
Intergroup Communication
Improving communication across teams and disciplines
Reducing silos and misunderstandings
Building collaborative, patient-focused interactions
Simulation Design
Creating effective, purposeful simulation experiences
Aligning simulation with learning and organisational goals
Designing scenarios that drive behaviour change
Simulation Prebriefing & Debriefing
Leading psychologically safe prebriefs
Facilitating impactful debriefs that go beyond “what happened”
Turning simulation into deep learning experiences
Establishing Psychological Safety
Creating environments where people feel safe to speak up
Supporting leaders to model and embed safety
Linking psychological safety to performance and outcomes
What Makes These Sessions Different?
✔ Practical and immediately applicable
✔ Grounded in real healthcare experience
✔ Engaging, relatable, and thought-provoking
✔ Designed to spark reflection and action — not just awareness
If you're looking for a speaker who connects, challenges, and delivers meaningful impact, Melanie can tailor a session to suit your audience and goals.
