Courses and Services
Courses and Services
Reframing Conversations offers a range of programs and courses that suit every level of learner.
We have self-paced, fully online courses.
Workshops: In person, Online, Tailor made
Mentoring & Consultation
Workplace Conversations: The Essentials
Strengthen your communication capabilities by understanding how conversations influence and inform workplace cultures, how building team collaboration and psychological safety involves having conversations that are ‘above the line’, how intent and impact can be very different things, and how who you are - directly impacts your communication behaviour.
Access to members only Facebook community: Alumni Hub
Downloadable worksheets
Certificate of Completion
The Essentials
COMING SOON!
Online Courses
Your Team Culture
Creating a workplace where everyone feels safe to share ideas, raise concerns, and contribute fully is essential for team success. This program introduces the concepts of “speaking up” and “listening up,” highlighting their importance in building psychological safety within teams.
Includes: Psychological safety assessment; downloadable worksheets
Listening Mindset
Effective communication begins with intentional listening. Listening Mindset is a self-paced course designed to help professionals deepen their awareness of how they listen, and develop the skills to listen with empathy, clarity, and purpose.
Access to members only Facebook community: Alumni Hub
Downloadable worksheets
Certificate of Completion
Listening Mindset
COMING SOON!
Building Your Communication Muscles
In this course, participants will strengthen their communication capabilities by developing core skills in resilience, emotional intelligence, reflexivity, and micro-habit formation. Practical exercises, reflective activities, and real-world scenarios that lead to lasting improvement in how they speak, listen, and connect with others.
Access to members only Facebook community: Alumni Hub
Downloadable worksheets
Certificate of Completion
Includes exclusive resources!
Communication Muscles
COMING SOON!
Advanced Package
All courses, including a 1:1 mentoring session with Founder & Director Mel Barlow
Your Team Culture
The Essentials
Listening Mindset
Building you Communicaiton Muscles
Mentoring session 1 hr
Certificates of completion
Access to members only Facebook community: Alumni Hub
COMING SOON!
WORKSHOPS
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Reframing Safety Through Conversation
Reframing Safety Through Conversation is a hands-on program that helps improve workplace safety at every level of a company.
This innovative training program is designed for teams who want to:
✔️ Strengthen psychological safety
✔️ Improve feedback culture
✔️ Shift from ‘speaking up,’ to knowing how to engage in safety negotiations
✔️ Navigate difficult conversations with confidence
✔️ Build trust, rapport, and mutual understanding
✔️ Focus on shared goals—not blame
In this practical and engaging program, your team will learn how to:
🔹RESET emotions and regulate internal responses
🔹REFRAME assumptions to support more effective positioning
🔹ENGAGE in curious, transparent conversations that drive safety and collaboration
Who Should Attend
•Leaders
•Frontline healthcare professionals
•Academics, Educators
•Anyone committed to improving safety culture
Workshops are 3.5 hrs
Max 12 participants (1 Facilitator)
Max 20 participants (2 Facilitators)
In person: $300pp inc. GST
Online: $280pp inc. GST
All participants get:
- Access to the members only Facebook Community - The Alumni Hub
- Community of practice online sessions
- Discount to selected online courses
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Reframing Feedback
Reframing Feedback is an initiative that builds feedback capability for both feedback provider and receiver.
Reframing Feedback for Educational Institutions
Reframing Feedback for education institutions empowers students to engage more effectively with feedback, and educators to provide clearer, more impactful feedback conversations. The program enhances the feedback loop by supporting both ends — making feedback not just a moment, but a meaningful part of the learning journey.
A structured, evidence-based workshop series:
For students:
- Build confidence and capability in receiving and responding to feedback
- Promote a growth mindset toward learning and improvement
- Improve academic engagement and communication with educators
For educators:
- Support clearer, more purposeful feedback conversations
- Reduce frustration and repetition in student interactions
- Strengthen feedback literacy and foster student uptake of comments
- Align with institutional goals for engaged learning and teaching quality
Reframing Feedback for Professional Institutions
This program empowers professionals to engage more effectively with feedback and enables leaders, managers, and teams to foster clearer, more impactful feedback conversations. It strengthens the feedback loop across all levels—transforming feedback from a transactional moment into a strategic driver of growth, performance, and collaboration.
For team members and professionals:
- Build confidence and capability in receiving and acting on feedback
- Cultivate a growth mindset toward continuous improvement and professional development
- Enhance engagement, communication, and collaboration across teams
For leaders, managers, and supervisors:
- Facilitate clearer, more purposeful feedback conversations that drive performance
- Reduce miscommunication, repetition, and feedback fatigue
- Strengthen feedback literacy and promote uptake of guidance and coaching
- Align feedback practices with organisational goals for excellence, accountability, and culture
Workshops are 3.5 hrs
Max 12 participants (1 Facilitator)
Max 20 participants (2 Facilitators)
In person: $300pp inc. GST
Online: $280pp inc. GST
All participants get:
- Access to the members only Facebook Community - The Alumni Hub
- Community of practice online sessions
- Discount to selected online courses
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Reflective Learning Conversations
Turn experience into insight. Transform insight into action
This hands-on course equips facilitators and participants with the tools to lead and engage in powerful debriefing conversations that drive learning and performance. Learn to structure debriefs that go beyond “what happened” to uncover “why it matters.”
Build psychological safety, apply proven conversational frameworks, and foster reflective dialogue that strengthens team dynamics, clinical reasoning, and decision-making.
Approach
Through structured workshops, participants gain tools to:
•Understand debriefing structure & facilitation
•Establish and maintain psychological safety
•Use conversational frameworks to enhance feedback and reflective practice
•Train both speakers and receivers to engage in meaningful, trust-building dialogue
Who Should Attend
•Simulation providers
•Frontline healthcare professionals
•Academics, Educators
•Anyone committed to improving reflective conversations
Contact us for pricing - length of workshops will depend on current level of simulation engagement/experience of the team/organisation.
Learning can occur over multiple sessions to build knowledge and activate skills.
Want more? Options are available for us to work with you post workshop to continue developing your debriefing/feedback skills.
All participants get:
- Access to the members only Facebook Community - The Alumni Hub
- Community of practice online sessions
- Discount to selected online courses
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Tailor Made Programs
Workshops duration and content can be altered depending on your organisational need.
Ask us today!
Mentoring, Consultation & Speaking
Mentoring
Reframing Conversations can provide:
After workshop feedback sessions for individuals wanting to enhance their speaking up or feedback practice.
Support and coaching leaders and employees on reframing their approach to conversations
Provide feedback on feedback - feedback to facilitators of experiential learning debriefing to enhance reflective practice and learner engagement
Options:
Free Discovery Call: A complimentary 15-minute call to explore your goals, challenges, and whether our coaching approach is the right fit. No pressure — just a thoughtful conversation to help you clarify your next steps. Contact us below - Hit the Inquire Now button.
1:1 Mentoring/Feedback session: A focused 1-hour session for personalised mentoring, feedback, and strategic guidance. Ideal for coaches, facilitators, or leaders seeking clarity, refinement, or support with a specific challenge or project. Send us a message and let’s get started! Hit the Inquire button.
Team Mentoring/Feedback session: A 90-minute session designed for teams or small groups. We’ll explore dynamics, communication patterns, and shared goals using a reflective, inquiry-based approach. Great for leadership teams, coaching cohorts, or project groups. Ideal for educators seeking feedback on debriefing. Submit request via Inquire Now!
Consultation
Reframing Conversations can also act as a consultant to help plan, develop and evaluate the implementation of your communication or simulation-based programs within your own organisation.
Cultural change programs - enhancing speaking up and feedback
Simulation design and facilitation
Organisational simulation strategic and operational plans
Developing simulation capabilities
Speaking
Melanie is an experienced presenter as a keynote or plenary speaker, delivering Grand Rounds, or engaging with Communities of Practice.
Topics include:
Challenging healthcare conversations, such as speaking up and feedback
Intergroup communication
Simulation design
Simulation prebriefing and debriefing
Establishing psychological safety.
